Last updated: October 25, 2026
Thank you for shopping with Lumi & Loo. This Shipping Policy explains how and when your order will be processed and delivered. By placing an order, you agree to this Shipping Policy and our Terms of Service.
1. Order Processing
Orders are usually processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. During promotions, product launches, holidays or periods of high demand, processing may take longer. We may hold orders for additional verification if we detect possible fraud or if the billing and shipping information do not match.
2. Delivery Times
Once your order has shipped, delivery usually takes about 5 to 8 business days. Due to overwhelmingly high demand, delivery can sometimes take up to 5 additional business days. All delivery times are estimates only and are not guaranteed. Delays can be caused by carriers, weather, customs, holidays, high shipping volumes and other events beyond our control. We are not responsible for delays once your order has been handed to the carrier, and delays do not entitle you to a refund of the product price.
3. Shipping Costs
We offer free standard shipping on orders unless otherwise stated at checkout. Any shipping charges, taxes or fees that apply to your order are shown at checkout before you complete your purchase.
4. Where We Ship
We ship to the countries and regions available at checkout. We may be unable to ship to certain addresses, including some P.O. boxes, military addresses (APO/FPO) or remote areas, and may cancel and refund orders we cannot deliver.
5. International Orders, Customs and Duties
For orders shipped outside the United States, you are responsible for any import duties, customs fees, taxes and brokerage charges required by your country, unless stated otherwise at checkout. These charges are not included in the order price and are not refundable. We are not responsible for delays caused by customs, and refused or unclaimed international packages may not be eligible for a refund.
6. Order Tracking
When your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take 24 to 72 hours to update after you receive it. If you have not received tracking information within 5 business days of placing your order, please contact us.
7. Shipping Address Accuracy
Please make sure your shipping address is complete and correct before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided by you, or for packages returned to us because of an address error. If a package is returned to us due to an incorrect address or failed delivery, we may reship it at your expense or refund the product price minus any shipping costs. If you notice a mistake, email us immediately at support@lumiloom.us; we will try to update the address but cannot guarantee changes once processing has begun.
8. Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible. We can only change or cancel orders that have not yet been processed or shipped. Once an order has shipped, it cannot be cancelled, but you may return it under our Return & Refund Policy.
9. Shipping Protection
Optional shipping protection may be added to your cart for your convenience and can be removed before checkout. If you purchase shipping protection and your package is lost, stolen or damaged in transit, we will send you a replacement of the affected items at no additional cost, or at our discretion issue a refund for the affected items. To make a claim:
- For damaged items, email us within 7 days of delivery with your order number and clear photos of the damaged items and packaging.
- For packages marked as delivered but not received, email us within 7 days of the delivery date shown in tracking.
- For packages that are lost in transit, email us if your tracking has not updated for 10 or more business days.
We may ask for additional information, such as a signed statement, to process a claim. Shipping protection does not cover packages delivered to an incorrect address provided by you, packages refused or unclaimed, delays, or customs seizures. Shipping protection fees are non-refundable once your order has shipped. Claims are limited to one replacement per order.
10. Lost, Stolen or Damaged Packages Without Shipping Protection
If you did not purchase shipping protection, Lumi & Loo is not responsible for packages that are lost, stolen or damaged after they have been handed to the carrier or marked as delivered. We will gladly help you file a claim with the carrier, but replacements and refunds in these cases are at our sole discretion.
11. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot find it, please check around your property, with neighbors and household members, and with your local carrier office, and allow up to 48 hours, as packages are sometimes marked delivered early. If you still cannot locate it, contact us and we will help where we can.
12. Split Shipments
Orders with multiple items may arrive in separate packages on different days. You will receive tracking information for each package.
13. Contact Us
Questions about your shipment? Email us at support@lumiloom.us with your order number and we will be happy to help.